Terms & Conditions
Important information about using Swift Food's services
1. Who we are
Swift Food Services Ltd ("we", "our", "us" or "Swift Food") provides an online platform for ordering street food and restaurant meals for delivery. You can place orders through our mobile app, and for large catering or corporate events, through our website. Registered address: 251 Grays Inn Rd, London WC1X 8QT, United Kingdom.
2. How ordering works
You can browse, select and order food and drinks using our app or, for large catering orders, through our website. By placing an order, you agree to pay the total price displayed, including any delivery fees and other charges. Once you place an order, we'll send you an order confirmation. Your order becomes binding once the restaurant or food stall ("Swift Partner") accepts it.
3. Prices and payment
All prices shown are final and include any applicable taxes or fees. We accept payment by debit or credit card (Visa, Mastercard, Amex) and online payment methods like Apple Pay. Payments are processed securely by our payment partners.
⚠️ We do not accept cash payments.
4. Delivery and fulfilment
Your order will be prepared by the Swift Partner and delivered by one of our independent drivers ("Riders"). We aim to deliver within the estimated time, but can't guarantee exact times due to traffic or other factors beyond our control.
Important: You must ensure someone is available at the delivery address to receive the order.
5. Cancellations and refunds
Standard orders:
You cannot cancel an order once the Swift Partner has started preparing the food. If you need to change or cancel an order, please contact us immediately — we'll try to help if preparation hasn't started yet.
Corporate catering:
For large catering or corporate orders, you must cancel at least 48 hours before the scheduled delivery time. Late cancellations may still be charged in full.
Missing items:
If anything is missing from your delivery, please tell us promptly. We may offer a replacement, credit or refund for the missing items.
Food quality complaints:
If you're not happy with the quality, please submit a complaint using our form. We'll review it according to our internal policies and may offer a credit or refund at our discretion.
6. Your responsibilities
• Provide accurate delivery details and be reachable during delivery
• If a Rider can't reach you or deliver safely, you may still be charged
• Don't misuse our app or website, or try to interfere with our systems
7. Our responsibilities
We run the ordering and delivery service and coordinate with Swift Partners and Riders. We aren't responsible for delays or problems caused by events outside our control.
8. Limits of liability
We aren't liable for losses or damages not directly caused by us or that we couldn't reasonably predict. This doesn't affect your statutory rights.
9. Our rights
We may, at our discretion:
Refuse or cancel any order if we believe there's an error, fraud, or misuse.
Suspend or terminate your account if you breach these terms or misuse our services.
Remove or edit any content you submit (like reviews) if it breaks the law or our policies.
Make changes to our services, menu options, delivery areas or partners at any time.
10. Changes to these terms
We may update these Terms & Conditions from time to time. If we make significant changes, we'll let you know — for example, by updating the date here, by email, or via an in-app message.
11. Governing law
These terms are governed by the laws of England and Wales. Any disputes will be handled by the courts of England and Wales.
12. Contact us
If you have any questions about these terms, please contact us through the contact form on our website.
Company: Swift Food Services Ltd
Address: 251 Grays Inn Rd, London WC1X 8QT, United Kingdom
Contact: Via website contact form
