Swift Food Privacy Policy
How we collect, use, and protect your personal information
Last updated: 15/08/2025
1. Contact Details
Swift Food Services Limited ("Swift Food", "we", "our", "us") is the controller of your personal information for the purposes of UK data protection laws, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
If you have any questions, concerns, or requests regarding this Privacy Policy, the way we handle your personal information, or if you wish to exercise your legal rights (as described in Section 9), you can contact us through the following methods:
Email: swiftfooduk@gmail.com
Online Contact Form: https://swiftfood.uk/contact
Post: Data Protection Officer, Swift Food Services Limited, 251 Grays Inn Rd, London WC1X 8QT, United Kingdom
If you are unhappy with our response or believe we are not processing your personal information in accordance with the law, you also have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK's data protection authority:
Website: https://ico.org.uk
Telephone: 0303 123 1113
We would, however, appreciate the opportunity to address your concerns directly before you approach the ICO, so please contact us in the first instance.
2. Information We Collect About You
We collect and process personal information to operate our Platform, provide services, comply with legal obligations, and protect our legitimate interests. This information may include:
• Name, address, email address, and phone number
• Account and login information
• Order details including items purchased, delivery instructions, and payment data (processed securely by third-party providers)
• Location data to facilitate delivery
• Transaction history and customer service interactions
• Technical information such as IP address, device type, operating system, and browsing activity on our Platform
3. How We Use Your Information
We process your personal information to operate our Platform, deliver services, improve user experience, protect our business, and comply with legal obligations.
We use your personal information for the following purposes:
• To create and manage your Swift Food account
• To process your orders and arrange delivery
• To manage payments, issue refunds or credits
• To communicate with you about your orders or account
• To provide customer support and resolve service issues
• To maintain and improve the functionality, security, and performance of our Platform
• To personalise your experience
• To send you important service information
• To protect our business, users, and partners from fraud, misuse, or unlawful activities
• To comply with applicable legal obligations
Payment Security: All payments made through the Swift Food platform are processed by trusted third-party providers (such as Worldpay and Zettle). These providers are certified as compliant with the Payment Card Industry Data Security Standard (PCI DSS). Swift Food does not store or process full payment card details on its own servers.
4. How We Share Your Information
We only share your personal information where it is necessary to operate our services, fulfil your orders, comply with our legal obligations, or protect our rights and the rights of others.
We may share your personal information with:
Swift Partners
restaurants, food stalls, and vendors to prepare your order
Riders
delivery personnel with necessary delivery details
Service providers
including payment processors, IT and hosting providers
Professional advisers
such as legal and accounting professionals
Authorities and regulators
where legally required
Potential buyers or investors
in the event of a sale or restructuring
5. Marketing and Promotional Communications
We may use your personal information to send you marketing and promotional communications about our services, Swift Partners, special offers, and other content we believe may be of interest to you. These may be sent via email, SMS, push notification, or in-app message.
We will only send marketing communications where permitted by law, and you may opt out at any time by updating your account preferences, clicking unsubscribe in our emails, or contacting us.
6. Cookies and Tracking Technologies
Our Platform uses cookies and similar technologies to recognise you, remember preferences, analyse trends, and deliver relevant advertising. For more information and to manage your preferences, please refer to our separate Cookies Policy.
You can control cookies in your browser/device settings, but disabling them may affect your experience. See our Cookies Policy [link to be inserted] for more details.
7. How We Protect Your Information
We use technical and organisational measures to safeguard your personal information, including encryption, access controls, secure storage, regular audits, and vetting of third-party providers. While we take security seriously, no system is entirely secure, and we encourage you to protect your account credentials.
We retain personal information only for as long as necessary to fulfil the purposes for which it was collected, or to comply with legal obligations. Data no longer needed will be securely deleted or anonymised.
8. Your Rights
Under UK GDPR, you have rights including access, rectification, erasure, restriction, objection, portability, and withdrawal of consent. To exercise these rights, contact us using the details in Section 1. You also have the right to lodge a complaint with the ICO.
Access: Request a copy of your personal data
Rectification: Correct inaccurate or incomplete information
Erasure: Request deletion of your personal data
Restriction: Limit how we process your data
Objection: Object to certain types of processing
Portability: Receive your data in a portable format
Withdrawal: Withdraw consent where applicable
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. The date of the most recent revision will be displayed at the bottom of this page. Updates will be posted on our website and, where appropriate, notified to you by email or in-app notification. Continued use of our Platform after updates constitutes acceptance of the revised policy.
Contact Information
Swift Food Services Limited
251 Grays Inn Rd, London WC1X 8QT, United Kingdom
Company Registration Number: 16457702
Email: swiftfooduk@gmail.com
Contact form: https://swiftfood.uk/contact
