Privacy Policy
Learn how Swift Food protects and handles your personal information
Introduction
You know us as Swift Food, but our legal name is Swift Food Services Ltd ("we", "our", "us", "Swift" or "Swift Food"). We are committed to protecting the privacy of everyone who uses our website swiftfood.uk, mobile apps and social media pages (together, the "Services"). This Privacy Policy explains how we collect, use and protect your personal information — meaning any details that can identify you. Unless we tell you otherwise, Swift Food is the "controller" of the personal information we handle.
1. Contact details
If you have any questions or requests about this Privacy Policy, or about how we handle your personal information, please get in touch by using our contact form at swiftfood.uk/contact.
2. Information we collect about you
We collect information to help us run our services and deliver your orders smoothly. This includes:
a) Information you give us directly
When you create an account or update it, you provide details like your name, email address and delivery address. You may also choose to give us your phone number, which helps us reach you if there's a problem with your delivery. If you order age-restricted items, we may ask for your date of birth to verify your age.
When you place an order, we collect details of what you've ordered, any delivery notes you add, vouchers or discounts you use, and payment details (which are handled securely by our payment providers).
When you contact us (for example, by using our contact form or sending us an email), we collect the information you share with us so we can respond to you and improve our service.
If you leave a review, rating or feedback, we collect your comments and any details you include.
b) Information we receive from other sources
We may get information about you from our Swift Partners (restaurants and food stalls) to help us fulfil your orders.
We may also receive feedback about you from riders (for example, to help resolve delivery issues or complaints).
If you use social media to log in or interact with us, we may receive your public profile info according to your settings.
c) Information we collect automatically
When you use our website or app, we collect information about how you use it, like your order history, pages viewed and how you interact with our features.
We collect details about your device, like IP address, type, operating system, and sometimes your location (if you allow it) to help with deliveries.
3. How we use your information
We use the information we collect for a few main reasons — always with a valid legal basis. This includes:
• To create and manage your Swift Food account.
• To process your orders, arrange deliveries and handle payments and refunds.
• To contact you if we need to confirm details, update you about your order or solve any issues.
• To provide customer support and respond to your requests or complaints.
• To maintain, protect and improve our services, website and app, including understanding how customers use them and making sure everything works smoothly.
• To personalise your experience — for example, showing you food options or offers we think you'll like.
• To send you important service information, like updates to our terms or changes to our services.
• To keep our systems secure and protect against fraud or misuse of our services.
• To comply with our legal obligations and enforce our rights if needed.
4. How we share your information
We only share your personal information when it's needed to run our services, deliver your orders, or comply with the law. This includes sharing with:
Swift Partners:
restaurants, food stalls and other approved partners who prepare your food or help with catering.
Riders:
independent riders who collect and deliver your orders. They receive the information they need to complete the delivery — such as your delivery address, any instructions you've added, and your phone number if you've provided one, so they can contact you if needed.
Service providers:
companies who help us run Swift Food — for example, payment processors, IT providers, customer support tools and fraud prevention services.
Authorities or regulators:
if the law requires us to share information or to protect our rights or the rights of others.
If Swift Food ever merges with, sells or transfers part of our business, we may share your information with the buyer or new owner, but only as needed to keep providing our services.
5. Marketing and advertising
We may use your information to let you know about Swift Food offers, new restaurants, food stalls, or services we think you'll like. We might send you these updates by email, SMS, app notifications or other channels — but only if the law allows it or you have agreed to receive them.
You can change your marketing preferences or unsubscribe at any time. For example:
• By updating your settings in your account.
• By contacting us using our contact form.
Even if you opt out of marketing messages, we'll still send you important service updates — like order confirmations, changes to your account, or information about your deliveries.
6. How long we keep your information
We keep your personal information only as long as we need it for the purposes described in this policy, including to meet our legal and tax obligations, resolve disputes, and enforce our agreements.
When we no longer need your information, we securely delete or anonymise it.
7. How we protect your information
We use technical and organisational measures to keep your personal information safe and secure. For example, we use secure systems, limit who can access your information, and regularly check our security practices.
However, please remember that the internet is never completely secure. We encourage you to use a strong, unique password for your Swift Food account and keep it confidential.
8. Your rights
You have certain rights over your personal information under data protection laws. These include the right to:
To exercise any of these rights, please contact us through our contact form. We may ask you to confirm your identity before we respond.
If you're not happy with how we handle your information, you can complain to the UK's Information Commissioner's Office (ICO). We'd appreciate the chance to resolve your concerns first, so please contact us if you have any questions.
9. Changes to this policy
We may update this Privacy Policy from time to time. If we make important changes, we will let you know — for example, by showing a notice on our website or sending you an update if needed.
We encourage you to check this page regularly to stay up to date.
Contact Information
Company: Swift Food Services Ltd
Address: 251 Grays Inn Rd, London WC1X 8QT, United Kingdom
Contact: swiftfood.uk/contact
